Service & Certifications

Services

The range of services is constantly expanding. The following services are currently the focus of the product range.

Our services
  • Warranty repairs
  • Repairs for a fee
  • Customer care
  • On-site repair service
  • Logistics & shuttle services
  • Call center services
  • SWAP and returns processing
  • Individual reporting
  • Special projects

Customer care

The ECC ESC offers customer care as an exclusive service for manufacturers and suppliers. It therefore takes over the entire processing and all services to handle the repair of the defective device as quickly as possible. The ECC ESC offers all services, from professional customer care to DOA testing and processing.

Your advantages:

  • Individual reporting
  • Interface connection
  • Exclusive customer care
  • Call center service
  • Current price lists
  • Swap processing
  • DOA testing & processing
  • Individual special project possible

Advantages for your customers:

  • Telephone status inquiry
  • Online status query
  • Online estimate costs approval
  • Online order entry
  • View of repair prices

Certifications & audits

The ECC ESC has been DIN ISO certified since 2001. With regular adjustments and reviews, the team is confirmed to have a consistently very good performance.

The repair center regularly passes the audits of all manufacturers with "very good". Awards such as the Best Service Data Award and the authorization certificates gives the entire team special motivation.

The ECC ESC is fully authorized for Hisense, Samsung and Wiko. Authorization for paid repairs for Apple, HTC, LG, Nokia, Snooper, Sony and ZTE.

Within the framework of the European guidelines for data protection, all customer data are backed up separately and meet the highest security standards. The security standard of the service center is guaranteed by access and security controls. According to the manufacturer's specifications, all repairs are carried out without exception in ESD protection zones.